We want our clients to notice a difference with DON & DIANA – and they do! It’s a number of things. Our high standards and work ethic, our commitment to ongoing professional training and development, and the fact that we are, full-time, career-orientated professionals. We understand that the root of our business success is our service.

This means that we thrive on building and maintaining personal relationships.

Nothing keeps a real estate team in business except hard work and the reputation that they are built upon. It can take a lifetime to build a reputation and a few mis-steps to undo it. We live and work in Durham and we welcome you as our friend and neighbour. Ask around our local lawyers, bankers, and community members – we believe that you will like what you hear. Our business is counting on it!


Simply put, we take your business seriously. The foundation of a successful client relationship is good communication and empathy.

We begin by:

We also recognize our limits. In order that our clients are fully informed we consult with professionals outside our areas of expertise including lawyers, bankers, engineers, and environmental experts. Our client-centered service and years as experienced negotiators produce the winning combination that gets results!

It says a lot that the biggest percentage of our business comes from referrals. We see it as an ongoing customer satisfaction survey- because why would people recommend us to their family and friends if they were not completely happy? And to us, that’s the main thing! It’s about the relationship.