We want our clients to notice a difference with DON & DIANA – and they do! It’s a number of things. Our high standards and work ethic, our commitment to ongoing professional training and development, and the fact that we are, full-time, career-orientated professionals. We understand that the root of our business success is our service.
This means that we thrive on building and maintaining personal relationships.
Nothing keeps a real estate team in business except hard work and the reputation that they are built upon. It can take a lifetime to build a reputation and a few mis-steps to undo it. We live and work in Durham and we welcome you as our friend and neighbour. Ask around our local lawyers, bankers, and community members – we believe that you will like what you hear. Our business is counting on it!
Simply put, we take your business seriously. The foundation of a successful client relationship is good communication and empathy.
We begin by:
• Listening to our clients to understand their needs and concerns• Acting in their best interests to achieve their goals
• Sharing with them our extensive knowledge of the marketplace gained through our experience
• Researching in depth using the latest technology.
• Educate our clients about neighbourhoods, schools, resale value and community
We also recognize our limits. In order that our clients are fully informed we consult with professionals outside our areas of expertise including lawyers, bankers, engineers, and environmental experts. Our client-centered service and years as experienced negotiators produce the winning combination that gets results!
It says a lot that the biggest percentage of our business comes from referrals. We see it as an ongoing customer satisfaction survey- because why would people recommend us to their family and friends if they were not completely happy? And to us, that’s the main thing! It’s about the relationship.